In Review...

We are happy to have you aboard the team.  Before you start your visits, please review the following...

1. Your schedule will likely be finalized no later than 9pm the night prior. Occasionally,  it could be finalized an hour or so earlier. If you look ahead to future days, your schedule will likely change as clients can request and cancel until the night prior. 

2. In the morning, please “acknowledge” your schedule. The button pops up when you view your schedule for that day. This will highlight the “A” button and let us know you are ready for your shift and we don’t need to worry. 

3. Payroll is due every other TUESDAY for the 14 days prior.  Payroll should include just your first/last name, and total dollar amount of earnings for that time period.  Please do NOT send payroll in before Tuesday as you may miss some tips that could be added late Monday.

5. If you have a question about a visit, you may have better luck contacting previous walkers/sitters to ask their experience. You can view who visited that house by clicking the little calendar icon in the bottom right corner. You can reach out to co-workers via our Facebook page “the team at suburban pets” or by their cell number. 

6. You may never arrive at a visit before or after the frame. Ex: if a time frame is 2-4pm, you cannot arrive at 1:50 or 4:10.. the earliest you can go is 2pm and latest, 4pm. 

7. If a time is in red, it does not mean you need to go at that time. The only time you need to go at a certain time is if the visit notes say “MUST be” or “MUST go”. 

8. If you need to contact us for anything non-urgent, please email us on therein businessl email.  This includes time off, requesting to not be sent to a visit, asking us to update a routine or location of items etc. 

9. If your phone is not allowing you to check-in and out, go to your location or privacy settings on your phone.. click it and make sure that the BROWSER you are using has location services turned ON. The portal works better using Chrome.  If for any reason you forgot to check in or check out (please do not let this happen often), email the main business email to inform us of your check in and check out time.  Please do not text for this.  

10. If a dog vomited, has diarrhea, or you are concerned for any reason, please text the main business line. 

11.  Never contact a client directly unless it says in routine OR if you ask us/ we ask you. 

12. Feedback should be sent in a timely matter, it should not be sent hours later as clients will worry. Feedback should have a picture, and be comforting as we are taking care of their baby! It should be sent immediately after leaving the home.

13.  We encourage you to post pictures of your day/week, ask questions, or reach out in the Facebook group.   

Good luck and have fun!